The Virtual Consulting Firm
 

Home Benefits Products Services Support Clients Resources Forums Newsletter Join Affiliates Contact Us!

 

Subscribe for FREE!
Enter your name and email to Join The Virtual Consulting Discussion List Today!:
Name:
Email Address:
Join Today and receive several FREE Gifts! Visit The Virtual Consulting Discussion List's Home Page (for more information and alternative subscription options)
Home
Benefits
Blog
Benefits
FREE Quote
Software Products *NEW*Advertising Services

Consulting Services

Financial Services Professional Services Web Hosting
Support

Preferred
E-Currencies

Clients

Testimonials

Resources

Forums

Calendar
Jobs
Post Job
JobLink
Join The VCF
Newsletter
Affiliates
Consultants
Sitemap
Contact Us




Home
Benefits
Blog
Benefits
FREE Quote
Software Products *NEW*Advertising Services

Consulting Services

Financial Services Professional Services Web Hosting
Support

Preferred
E-Currencies

Clients

Testimonials

Resources

Forums

Calendar
Jobs
Post Job
JobLink
Join The VCF
Newsletter
Affiliates
Consultants
Sitemap
Contact Us




Since 02/01/2004
Last Updated: 04/10/2005

The Virtual Consulting Firm

Provides all of the Support Services -
Technical Support, Customer Support, Computer Support, etc. to Help You Market, Manage, and Grow! Your Business Today!

The VCF's Virtual Consultant Support helps you with questions about products, development, business and technical environments.

Review the following descriptions to find which support option is best for you:

** N.B. The Virtual Consulting Firm's Support offerings and pricing are based on the defacto industry standard as established by Microsoft Corporation.
** These Support offerings and pricing are subject to change at any time without notice.

Virtual Consultant Phone Support through Ingenio:

  • Talk with an Ingenio Virtual Support Consultant to resolve your product support questions.
  • Virtual Support Consultants are available, 24 hours a day, 7 days a week.
  • Select a Virtual Support Consultant based on customer feedback, experience, and price.
  • Pay as little as $0.99 per minute.

Qualified Virtual Support Consultants Ready to take Your Call!

Get set for your call!

Click "Call Now" to connect to an advisor of your choice.

Name/Title Rate* Click to Call Now!
PFATH
Virtual Business Assistant Providing
1) technical and non-technical support to small start up businesses.
2) user support for the Mark Joyner Farewell Package applications. Details
$3.19
WHIMZY1552
Got eBay? I do - Everything you want to know !!!
Providing: 1) eBay Consulting and Support. 2) Customer Service Consulting and Support Details
$1.19

*Note: Rate is per minute.

Virtual Consultant Online Support:
  • Available 24 hours a day.
  • Receive a response within 24 hours.
  • For more information, visit $99 Offer FAQ.
  • Price Per Incident $99.00 U.S.

Submit Your Online Support Request Now!


Virtual Consultant Online Support FAQs:

1. What type of support scenarios would be ideal for Virtual Consultant Online Support?

This is an online-only offering, so it would be ideal for IT support scenarios that can be easily described in writing. The offering is not appropriate for situations that require urgent, real-time or phone-based interactions. Customers can expect a turnaround response within 24 hours through Online Assisted Support (OAS). There are currently no options for escalation to a Technical Account Manager, phone callbacks, or any onsite service.

2. What are the limitations of the Virtual Consultant Online Assisted Support service?

  • Incidents are submitted online only.
  • The offering is not appropriate for situations that require urgent, real-time or phone-based interactions.
  • The customer will not be able to easily move from online assisted help to phone assisted help. If the customer does request to move to phone-based support, additional Phone Support charges will apply.
  • Customers should carefully evaluate the benefits and limitations of the offering to determine if the service is the best option for their particular support case, and are encouraged to review the many free and paid support options offered by both The Virtual Consulting Firm and its support partners.
3. If the response contains questions that require follow-up, will that mean it will take another 24 hours before a response is received?

The 24 hour turnaround response refers to the first online response from a Virtual Consulting Firm Virtual Support Consultant. Depending on the severity of the issue, the Virtual Support Consultant will continue to work to resolve the issue and answer follow-up questions within a reasonable timeframe to close the support issue.

4. Can I ask a question about multiple problems for $99 USD?

No, each question or subordinate issue will be considered a separate incident. As with all problem resolution support services, the $99 USD online offering is delivered on an incident basis.

A problem resolution incident is defined as a single support issue and the reasonable effort needed to resolve it. A single support issue is a problem that cannot be broken down into subordinate issues.

5. Is there a discount for bulk purchases?

Presently, The Virtual Consulting Firm is not offering any bulk purchase options. The $99 USD price represents a significant discount from the previous online support pricing. As such, The Virtual Consulting Firm is not offering any additional discounts for volume purchases.

6. What escalation options will be available in the $99 USD offering?

This is an online support offering only, so there will be no escalations to phone-based support. Customers will not be able to request a callback. This service is delivered through e-mail using Online Assisted Support (OAS).

7. What if my problem is determined to be the result of a problem with a The Virtual Consulting Firm product?

If a problem is determined by The Virtual Consulting Firm to be the result of a problem with a The Virtual Consulting Firm product, on a supported platform, the customer will not be charged, and your account will be credited, for that incident.

This does not include problems that were inherent in an original product for which The Virtual Consulting Firm was only engaged to re-brand for you. The resolution of any such problems inherent in the original version of a re-branded product will be subject to The Virtual Consulting Firm's current maintenance and/or custom development rates.

8. What other support options are available if the Virtual Consultant Online Assisted Support option is not appropriate to resolve my issue?

At $99 USD per incident for Virtual Consultant Online Assisted support cases, this service is an affordable online support option for clients, IT Professionals, developers, and partners.

Procedure for Submitting an Online Support Incident:

To Submit an Incident to Virtual Consultant Online Support:
  • 1. Email as detailed an explanation of your problem(s) as possible to:
  • Support@TheVCF.com

    To be able to expedite an appropriate answer to your questions about, accurately reproduce, diagnose and/or provide any further resolution for these issues you are reporting, the Virtual Support Consultant will need at least the following information:

    • a. What is the machine's configuration on which you see this issues?
    • b. What are the OS name and version on the machine(s) on which you see this issues?
    • c. Are you or anyone else seeing any of these same issues while running your application on any other machine, e.g. with a different OS and/or version?
    • d. Have you read and followed all of the operational instructions provided in the Technical Documentation and/or README file delivered with your application?
    • e. What were the (specific) steps that you executed, and values you used / entered, that produced this issue?
      • i) Attached screen shots / prints are Great! for conveying this type of information between us.
    • f. Is this issue repeatable? In other word does this happen this way every time? or only some times?
    • g. Has this issue always occurred since you first installed / used your application on this machine(s)? or
      • i) Did this issue appear after you installed some other piece of software on this machine?
        • 1) If so, what other piece of software did you install on this machine that caused this issue to appear?
      • ii) Did this issue appear after you changed some configuration and/or environmental setting this machine?
        • 1) If so, what configuration and/or environmental setting(s) did you change on this machine that caused this issue to appear?
          • (a) What value(s) did you change this configuration and/or environmental setting(s) from and to?
  • 2. Submit payment, in the amount of $99.00 for at least the first one (1) incident to either the iKobo, PayPal or 2CheckOut.com account of Sonya M. Seybold Sonya.Seybold@TheVCF.com the Treasurer of The Virtual Consulting Firm the Treasurer of The Virtual Consulting Firm
  • 3. A Virtual Support Consultant will contact you via email regarding your incident(s) within 24 hours (of our receipt of your proof of payment).
    • The Virtual Support Consultant will respond to you with:

    • a. A determiniation of the number of incidents appropriate to resolve your issue(s), as per the definition an incident.
    • b. A request that you submit proof of payment for any additional incidents, beyond the first one (1), for which you also wish support at this time.
    • c. A reference to Remote Assistance software, and request that you install this software on your computer(s) to further assist with problem diagnosis and/or resolution, should the Support Consultant deem that this is appropriate to most efficiently and effectively resolve your issues.
    • d. Their assessments of and recommended resolutions for your issues.


For more information Please Email us at: info@TheVCF.com

Thank you for visiting and please come back frequently and Watch Us Grow! 


We have also provided even more resources to help You Grow All of Your Business(es) at:

The Virtual Consultants' Resource Center

Providing all the resources for the
Virtual
Consultant
including an even wider array of:

Free Resources, Computer Software (including Free Downloads),
Computer Hardware (including Laptops, Notebooks, PDA's, etc.), Development Tools,
Cell Phones and Accessories, Services, Articles, Books, Audiobooks, CD's, E-Books,
Reports,
Papers, Training, And much, much more!

Go To: The Virtual Consultants' Resource Center



Google
  Web TheVCF.com
Not satisfied with our results?  Search for consulting again at the following search engines.
Just click the link below to view the complete consulting search results!

| MSN | Ask Jeeves | Look Smart | DMOZ | Yahoo | Searchalot | Earthlink | Mamma | Dogpile | AOL | iWon | Searchre | Overture |

Get more help with Succeeding with Your Businesses in a Virtual World by subscribing to our FREE Newsletter below:
Name:
Email Address:

Visit The Virtual Consulting Discussion List's Home Page
(for more information and alternative subscription options)
Join Today and receive several FREE Gifts!

Support Links:

Global Support News:

Support Groups
>> Alzheimer’s Support Group - is a support group for those seeking emotional support and education. Meetings take place at 4 p.m. the second Tuesday of each month with the exception of May and December in the Great Room of the York General Hearthstone.

TI's support of Apple's iBeacon adds enterprise, IoT heft
Texas Instruments' support of Apple's iBeacon in its SensorTags would give the technology more enterprise use cases beyond retail.

Support for those grieving, with medical conditions available
Grief supportCompassionate Friends of TennVa, a grief support group for parents, 2 p.m., second Sunday, Bristol Public Library, corner of Piedmont Avenue and Goode Street, Bristol, Va. Assisting families toward a positive personal acceptance of grief following the death of a child of any age and providing information to help others be supportive.Compassionate Friends of Tennessee Valley, 6 p.m ...

Support for eurosceptic UKIP hits 20%, Tories slip: poll
Support for the eurosceptic UK Independence Party (UKIP) has spiked to 20 percent while Britain's ruling Conservatives have hit their lowest rating this year, according to a poll published Sunday. The ComRes survey for the Independent on Sunday and Sunday Mirror newspapers showed Nigel Farage's UKIP up four points since last month to achieve its highest ever result in a poll by the consultancy ...

Microsoft slashes cost of custom support for obsolete Windows XP
Microsoft slashed the price of custom support agreements for Windows XP just days before the commercial support deadline

Innovative Solutions & Support, Inc. Announces the Release Date of Second Quarter 2014 Results and Conference Call ...
Innovative Solutions & Support, Inc. announced today that the Company will release results for the second quarter 2014 on Wednesday, April 23, 2014 after the market closes.

50 years of breastfeeding support in NZ celebrated
The country’s leading breastfeeding support organisation is celebrating 50 years in New Zealand this month. A birthday party is being held in the Auckland suburb of Mt Albert on ANZAC Day afternoon - 50 years to the day since La Leche League began offering breastfeeding support to Kiwi mums. Since then the organisation has helped hundreds of thousands of mothers and babies to breastfeed by ...

Airborne 04.18.14: SpaceX's Historic Pad, Sikorsky Going Presidential?, EAA B17
Also: Airmen Support Pilot's Son, Beyond The Blue!, More Wrong-Way SWA Fallout, Missing WWII Airman Comes Home NASA signed an agreement with Space Exploration Technologies Corporation (SpaceX) for use and occupancy of the complex. It will serve as a platform for SpaceX to support their commercial launch activities. It looks like the president will be flying in a new, made in America, Sikorsky ...

At 49 Percent Support, Obamacare Hits a High
Public support for the Affordable Care Act narrowly notched a new high in the latest ABC News/Washington Post poll, while criticism of Barack Obama’s handling of the law’s rollout – although still substantial – has eased from its peak last fall. Views hardly are enthusiastic:...

Support to end for XP users
As Microsoft officially ends support for Windows XP, incoming Microsoft chief Satya Nadella has ushered in a new era for the software giant, unveiling Microsoft Office for Apple's iPad and reinstating lost Windows 8 features.


More Support deals are at Amazon.com
Global Technical Support News:

Gold Ends Down; Technical Selling Trumps Safe-Haven Demand
(Kitco News) - Gold prices ended the U.S. day session lower and near the daily low Thursday. The bearish technical posture that has gripped the gold market this week is presently trumping potential safe-haven buying on the Russia-Ukraine crisis. June gold was last down $8.40 at $1,295.10 an ounce. Spot gold [...]

AUD/USD Technical Analysis – Support Met Above 0.93 Mark
AUD/USD Technical Analysis – Support Met Above 0.93 Mark

Gold Steady-Weak Amid Bearish Technical Posture
(Kitco News) - Gold prices are trading steady to slightly lower in early U.S. dealings Thursday. The bearish technical posture that has gripped the gold market this week is presently trumping potential safe-haven buying on the Russia-Ukraine crisis. June gold was last down $1.60 at $1,301.90 an ounce. Spot gold was [...]

Novatel Wireless Taps Simple Solutions to Serve as Technical Competence Center for EMEA
Novatel Wireless, Inc. , a leading provider of intelligent wireless solutions, today announced that Simple Solutions Ltd., a technical supplier of M2M c

Geologist Strategic Innovation
Senior level Geologist/Geophysicist within the Reservoir Technology Optimization group will provide geoscience-related technical support, coordination, and project advisement for the Technology Innovation and Intelligence group (Strategic Innovation and New Technology) in support of Client's oil and gas exploration and exploitation efforts.

Experts allay fears over Window XP
Some Nigerian Information Communication Technology experts on Wednesday shared their views on the move by computer software giant, Microsoft, to end technical support for its longest running Operating System – Windows XP. They told the News Agency of Nigeria in separate interviews in Lagos that it was not doomsday and consumers should take proactive steps...  [Read More...]

Microsoft ends free support for Windows XP today
Starting today, Windows XP users will become increasingly vulnerable to cybercriminals, unless they're part of an exclusive group that includes the British and Dutch governments and U.S. bank JP Morgan.

NZD/USD Technical Analysis – Support Below 0.86 in Focus
NZD/USD Technical Analysis – Support Below 0.86 in Focus

Frost & Sullivan awards Victrex for its dedication to the automotive industry based on high-performance PEEK polymer ...
-- Automotive industry profits from high-level technical PEEK polymer expertise, customisation and customer support during product development and deployment LONDON, April 8, 2014 /PRNewswire/ -- Based ...

Microsoft ends official support for Windows XP
Starting today, Windows XP users will become increasingly vulnerable to cybercriminals - unless they're part of an exclusive group that includes Canada's federal government.

Home Benefits Products Services Support Clients Resources Forums Newsletter Join Affiliates Contact Us!

 

Copyright © 1998 - 2005 The Virtual Consulting Firm, All rights reserved.