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Since 02/01/2004
Last Updated: 04/10/2005 |
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The Virtual Consulting
Firm
Provides all of the Support Services -
Technical Support, Customer Support, Computer Support,
etc. to Help You Market, Manage, and Grow! Your Business
Today!
The VCF's Virtual Consultant Support
helps you with questions about products, development,
business and technical environments.
Review the following descriptions to
find which support option is best for you:
** N.B. The Virtual
Consulting Firm's Support offerings and pricing are
based on the defacto industry standard as established
by Microsoft Corporation.
** These Support offerings and pricing are subject to
change at any time without notice.
Virtual Consultant Phone
Support through Ingenio:
- Talk with an Ingenio Virtual
Support Consultant to resolve your product support
questions.
- Virtual Support Consultants
are available, 24 hours a day, 7 days a week.
-
Select a Virtual Support Consultant based
on customer feedback, experience, and price.
- Pay as little as $0.99 per
minute.
Qualified
Virtual Support Consultants Ready to take Your Call!
Get set for your call!
Click "Call Now" to connect to an advisor of your
choice.
| Name/Title |
Rate* |
Click to Call Now! |
PFATH
Virtual Business Assistant Providing
1) technical and non-technical support to small
start up businesses.
2) user support for the Mark Joyner Farewell
Package applications. Details
|
$3.19 |
|
WHIMZY1552
Got eBay? I do - Everything you want to
know !!!
Providing: 1) eBay Consulting and Support. 2)
Customer Service Consulting and Support Details
|
$1.19 |
|
*Note: Rate is per minute. |
Virtual Consultant Online Support:
- Available 24 hours a day.
- Receive a response within 24 hours.
- For more information, visit
$99 Offer FAQ.
- Price Per
Incident $99.00 U.S.
|
Virtual Consultant
Online Support FAQs:
1. What type of support scenarios would be ideal for
Virtual Consultant Online Support?
This is an online-only offering, so it would be ideal for
IT support scenarios that can be easily described in writing.
The offering is not appropriate for situations that require
urgent, real-time or phone-based interactions. Customers
can expect a turnaround response within 24 hours through
Online Assisted Support (OAS). There are currently no options
for escalation to a Technical Account Manager, phone callbacks,
or any onsite service.
2. What are the limitations of the Virtual Consultant
Online Assisted Support service?
- Incidents are submitted online only.
- The offering is not appropriate for situations that
require urgent, real-time or phone-based interactions.
- The customer will not be able to easily move from
online assisted help to phone assisted help. If the
customer does request to move to phone-based support,
additional Phone Support charges will apply.
- Customers should carefully evaluate the benefits
and limitations of the offering to determine if the
service is the best option for their particular support
case, and are encouraged to review the many free and
paid support options offered by both The Virtual Consulting
Firm and its support partners.
3. If the response contains questions that require follow-up,
will that mean it will take another 24 hours before a response
is received?
The 24 hour turnaround response refers to the first online
response from a Virtual Consulting Firm Virtual Support
Consultant. Depending on the severity of the issue, the
Virtual Support Consultant will continue to work to resolve
the issue and answer follow-up questions within a reasonable
timeframe to close the support issue.
4. Can I ask a question about multiple problems for
$99 USD?
No, each question or subordinate issue will be considered
a separate incident. As with all problem resolution support
services, the $99 USD online offering is delivered on an
incident basis.
A problem resolution incident
is defined as a single support issue and the reasonable
effort needed to resolve it. A single support issue is a
problem that cannot be broken down into subordinate issues.
5. Is there a discount for bulk purchases?
Presently, The Virtual Consulting Firm is not offering any
bulk purchase options. The $99 USD price represents a significant
discount from the previous online support pricing. As such,
The Virtual Consulting Firm is not offering any additional
discounts for volume purchases.
6. What escalation options will be available in the
$99 USD offering?
This is an online support offering only, so there will be
no escalations to phone-based support. Customers will not
be able to request a callback. This service is delivered
through e-mail using Online Assisted Support (OAS).
7. What if my problem is determined to be the result
of a problem with a The Virtual Consulting Firm product?
If a problem is determined by The Virtual Consulting Firm
to be the result of a problem with a The Virtual Consulting
Firm product, on a supported platform, the customer will
not be charged, and your account will be credited, for that
incident.
This does not include problems that were inherent in an
original product for which The Virtual Consulting Firm was
only engaged to re-brand for you. The resolution of any
such problems inherent in the original version of a re-branded
product will be subject to The Virtual Consulting Firm's
current maintenance and/or custom development rates.
8. What other support options are available if the Virtual
Consultant Online Assisted Support option is not appropriate
to resolve my issue?
At $99 USD per incident
for Virtual Consultant Online Assisted support cases,
this service is an affordable online support option for
clients, IT Professionals, developers, and partners.
Procedure for
Submitting an Online Support Incident:
To Submit an Incident
to Virtual Consultant Online Support:
- 1. Email as detailed an explanation of your problem(s)
as possible to:
Support@TheVCF.com
To be able to expedite an appropriate answer to your questions
about, accurately reproduce, diagnose and/or provide any
further resolution for these issues you are reporting,
the Virtual Support Consultant will need at least the
following information:
- a. What is the machine's configuration on which
you see this issues?
- b. What are the OS name and version on the machine(s)
on which you see this issues?
- c. Are you or anyone else seeing any of these same
issues while running your application on any other
machine, e.g. with a different OS and/or version?
- d. Have you read and followed all of the operational
instructions provided in the Technical Documentation
and/or README file delivered with your application?
- e. What were the (specific) steps that you executed,
and values you used / entered, that produced this
issue?
- i) Attached screen shots / prints are Great!
for conveying this type of information between us.
- f. Is this issue repeatable? In other word does
this happen this way every time? or only some times?
- g. Has this issue always occurred since you first
installed / used your application on this machine(s)?
or
- i) Did this issue appear after you installed
some other piece of software on this machine?
- 1) If so, what other piece of software did
you install on this machine that caused this issue
to appear?
- ii) Did this issue appear after you changed some
configuration and/or environmental setting this
machine?
- 1) If so, what configuration and/or environmental
setting(s) did you change on this machine that
caused this issue to appear?
- (a) What value(s) did you change this configuration
and/or environmental setting(s) from and to?
- 2. Submit payment, in the amount of $99.00 for at
least the first one (1) incident to either the iKobo,
PayPal or 2CheckOut.com account of Sonya M. Seybold Sonya.Seybold@TheVCF.com the Treasurer of The Virtual Consulting Firm
the Treasurer of The Virtual Consulting Firm
- (a) The Virtual Consulting Firm is currently setup
to request and accept payments via either iKobo (preferred),
PayPal.com (preferred) or 2CheckOut.com. If you do
not currently have and would like an account with
either of these internet payment systems, please set
one up for yourself via our Affiliate links included
below for your convenience:
- c. Forward your receipt / proof of this payment
to Support@TheVCF.com
, prior to the provision of any Support.
- 3. A Virtual Support Consultant will contact you
via email regarding your incident(s)
within 24 hours (of our receipt of your proof of payment).
The Virtual Support Consultant will respond to you
with:
- a. A determiniation of the number of incidents
appropriate to resolve your issue(s), as per the definition
an incident.
- b. A request that you submit proof of payment for
any additional incidents, beyond the first one (1),
for which you also wish support at this time.
- c. A reference to Remote Assistance software, and
request that you install this software on your computer(s)
to further assist with problem diagnosis and/or resolution,
should the Support Consultant deem that this is appropriate
to most efficiently and effectively resolve your issues.
- d. Their assessments of and recommended resolutions
for your issues.
Thank you for visiting and please come back frequently
and Watch Us Grow!
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