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The Virtual Consulting
Firm
Provides all of the Support Services -
Technical Support, Customer Support, Computer Support,
etc. to Help You Market, Manage, and Grow! Your Business
Today!
The VCF's Virtual Consultant Support
helps you with questions about products, development,
business and technical environments.
Review the following descriptions to
find which support option is best for you:
** N.B. The Virtual
Consulting Firm's Support offerings and pricing are
based on the defacto industry standard as established
by Microsoft Corporation.
** These Support offerings and pricing are subject to
change at any time without notice.
Virtual Consultant Phone
Support through Ingenio:
- Talk with an Ingenio Virtual
Support Consultant to resolve your product support
questions.
- Virtual Support Consultants
are available, 24 hours a day, 7 days a week.
-
Select a Virtual Support Consultant based
on customer feedback, experience, and price.
- Pay as little as $0.99 per
minute.
Qualified
Virtual Support Consultants Ready to take Your Call!
Get set for your call!
Click "Call Now" to connect to an advisor of your choice.
| Name/Title |
Rate* | Click to Call Now! |
PFATH
Virtual Business Assistant
Providing
1) technical and non-technical support to small start up businesses.
2) user support for the Mark Joyner Farewell Package applications.
Details |
$3.19 |
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WHIMZY1552
Got eBay? I do - Everything you want to know !!!
Providing: 1) eBay Consulting and Support.
2) Customer Service Consulting and Support
Details |
$1.19 |
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*Note: Rate is per minute.
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Virtual Consultant Online Support:
- Available 24 hours a day.
- Receive a response within 24 hours.
- For more information, visit
$99 Offer FAQ.
- Price Per
Incident $99.00 U.S.
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Virtual Consultant Online Support FAQs:
1. What type of support scenarios would be ideal for Virtual Consultant Online Support?
This is an online-only offering, so it would be ideal for IT support scenarios that can be easily described in writing. The offering is not appropriate for situations that require urgent, real-time or phone-based interactions. Customers can expect a turnaround response within 24 hours through Online Assisted Support (OAS). There are currently no options for escalation to a Technical Account Manager, phone callbacks, or any onsite service.
2. What are the limitations of the Virtual Consultant Online Assisted Support service?
- Incidents are submitted online only.
- The offering is not appropriate for situations that require urgent, real-time or phone-based interactions.
- The customer will not be able to easily move from online assisted help to phone assisted help. If the customer does request to move to phone-based support, additional Phone Support charges will apply.
- Customers should carefully evaluate the benefits and limitations of the offering to determine if the service is the best option for their particular support case, and are encouraged to review the many free and paid support options offered by both The Virtual Consulting Firm and its support partners.
3. If the response contains questions that require follow-up, will that mean it will take another 24 hours before a response is received?
The 24 hour turnaround response refers to the first online response from a Virtual Consulting Firm Virtual Support Consultant. Depending on the severity of the issue, the Virtual Support Consultant will continue to work to resolve the issue and answer follow-up questions within a reasonable timeframe to close the support issue.
4. Can I ask a question about multiple problems for $99 USD?
No, each question or subordinate issue will be considered a separate incident. As with all problem resolution support services, the $99 USD online offering is delivered on an incident basis.
A problem resolution incident is defined as a single support issue and the reasonable effort needed to resolve it. A single support issue is a problem that cannot be broken down into subordinate issues.
5. Is there a discount for bulk purchases?
Presently, The Virtual Consulting Firm is not offering any bulk purchase options. The $99 USD price represents a significant discount from the previous online support pricing. As such, The Virtual Consulting Firm is not offering any additional discounts for volume purchases.
6. What escalation options will be available in the $99 USD offering?
This is an online support offering only, so there will be no escalations to phone-based support. Customers will not be able to request a callback. This service is delivered through e-mail using Online Assisted Support (OAS).
7. What if my problem is determined to be the result of a problem with a The Virtual Consulting Firm product?
If a problem is determined by The Virtual Consulting Firm to be the result of a problem with a The Virtual Consulting Firm product, on a supported platform, the customer will not be charged, and your account will be credited, for that incident.
This does not include problems that were inherent in an original product for which The Virtual Consulting Firm was only engaged to re-brand for you. The resolution of any such problems inherent in the original version of a re-branded product will be subject to The Virtual Consulting Firm's current maintenance and/or custom development rates.
8. What other support options are available if the Virtual Consultant Online Assisted Support option is not appropriate to resolve my issue?
At $99 USD per incident for Virtual Consultant Online Assisted support cases, this service is an affordable online support option for clients, IT Professionals, developers, and partners.
Procedure for Submitting an Online Support
Incident:
To Submit an Incident to Virtual Consultant Online Support:
- 1. Email as detailed an explanation of your problem(s) as possible to:
Support@TheVCF.com
To be able to expedite an appropriate answer to your questions about, accurately reproduce, diagnose and/or provide any further resolution for these issues you are reporting, the Virtual Support Consultant will need at least the following information:
- a. What is the machine's configuration on which you see this issues?
- b. What are the OS name and version on the machine(s) on which you see this issues?
- c. Are you or anyone else seeing any of these same issues while running your application on any other machine, e.g. with a different OS and/or version?
- d. Have you read and followed all of the operational instructions provided in the Technical Documentation and/or README file delivered with your application?
- e. What were the (specific) steps that you executed, and values you used / entered, that produced this issue?
- i) Attached screen shots / prints are Great! for conveying this type of information between us.
- f. Is this issue repeatable? In other word does this happen this way every time? or only some times?
- g. Has this issue always occurred since you first installed / used your application on this machine(s)? or
- i) Did this issue appear after you installed some other piece of software on this machine?
- 1) If so, what other piece of software did you install on this machine that caused this issue to appear?
- ii) Did this issue appear after you changed some configuration and/or environmental setting this machine?
- 1) If so, what configuration and/or environmental setting(s) did you change on this machine that caused this issue to appear?
- (a) What value(s) did you change this configuration and/or environmental setting(s) from and to?
- 2. Submit payment, in the amount of $99.00 for at least the first one (1)
incident to either the iKobo, PayPal or 2CheckOut.com
account of Sonya M. Seybold Sonya.Seybold@TheVCF.com the Treasurer of The Virtual Consulting Firm
the Treasurer of The Virtual Consulting Firm
- (a) The Virtual Consulting Firm is currently setup to request and accept payments via either iKobo (preferred), PayPal.com (preferred) or 2CheckOut.com. If you do not currently have and would like an account with either of these internet payment systems, please set one up for yourself via our Affiliate links included below for your convenience:
- c. Forward your receipt / proof of this payment to Support@TheVCF.com
, prior to the provision of any Support.
- 3. A Virtual Support Consultant will contact you via email regarding your incident(s) within 24 hours (of our receipt of your proof of payment).
The Virtual Support Consultant will respond to you with:
- a. A determiniation of the number of incidents appropriate to resolve your issue(s), as per the definition an incident.
- b. A request that you submit proof of payment for any additional incidents, beyond the first one (1), for which you also wish support at this time.
- c. A reference to Remote Assistance software, and request that you install this software on your computer(s) to further assist with problem diagnosis and/or resolution, should the Support Consultant deem that this is appropriate to most efficiently and effectively resolve your issues.
- d. Their assessments of and recommended resolutions for your issues.
Thank you for visiting and please come back frequently and
Watch Us Grow!
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We have also provided even more resources
to help You Grow All of Your Business(es) at:
Providing all the resources
for the
Virtual
Consultant
including an even
wider array of:
Free Resources, Computer
Software (including Free
Downloads),
Computer Hardware
(including Laptops, Notebooks, PDA's, etc.), Development
Tools,
Cell Phones and Accessories,
Services,
Articles,
Books, Audiobooks,
CD's,
E-Books,
Reports, Papers,
Training, And much, much
more!
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The The
Virtual Consulting
Firm
is a Proud Supporter of:
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